Client Service – Level I


Level I

Session Description

This session will teach the participants how to sell and communicate effectively with clients.

This level includes:

  • Create Better Understanding Through Active Listening
  • Telephone Skills for Customer Service and Ales Professionals
  • How to Think Like Your Customers Think
  • How To Handle Emotions Under Pressure
  • How to Effectively Handle Customer Complaints

At the completion of this session the team member will:

  • Be able to define and use active listening skills
  • Be able to handle customer complaints more efficiently
  • Be able to utilize telephone skills
  • Be able to think more like a customer

Presenter: Linda Steele

Prerequisite: none

Who should attend? Anyone

Level:
Basic

Program Length: 5 hours with a test afterwards

CPE awarded: 5 hours Communication