Level III

Session Description

This session will teach the participants how to identify and utilize creative instincts.

This level includes:

• Ethics in the Workplace
• Creating an Environment of Customer Service Excellence
• Critical Thinking and Problem Solving Skills
• How to Find and Attract Excellent Customer Service Professionals
• How to Handle Emotionally Charged Situations in the Workplace

At the completion of this session the team member will:

• Be able to think more ethically
• Be able to sell services
• Be able to think and solve problems more effectively
• Be able to have skills to recruit for the firm

Presenter: Linda Steele

Prerequisite: None

Who should attend? Anyone

Level: Basic

Program Length: 5 hours with a test afterwards

CPE awarded: 5 hours Communications and Marketing