Client Service – Level III

Level III

Session Description

This session will teach the participants how to identify and utilize creative instincts.

This level includes:

  • Ethics in the Workplace
  • Creating an Environment of Customer Service Excellence
  • Critical Thinking and Problem Solving Skills
  • How to Find and Attract Excellent Customer Service Professionals
  • How to Handle Emotionally Charged Situations in the Workplace

At the completion of this session the team member will:

  • Be able to think more ethically
  • Be able to sell services
  • Be able to think and solve problems more effectively
  • Be able to have skills to recruit for the firm

Presenter: Linda Steele

Prerequisite: None

Who should attend? Anyone

Level: Basic

Program Length: 5 hours with a test afterwards

CPE awarded: 5 hours Communications and Marketing